Daily News
Swiggy Ordered to Pay Compensation for Short Delivery of Oranges in Panchkula
A recent ruling has brought attention to online grocery delivery services in Panchkula, Haryana.
A recent consumer court ruling has drawn attention to online grocery delivery services after Swiggy ordered to pay compensation for short delivery in Panchkula, Haryana. The case involved Raja Vikrant Sharma, a local advocate, who faced issues with his grocery order from Swiggy. This decision has started a serious discussion about customer rights, service quality, and accountability in online shopping.
Raja lives in Panchkula, part of the Chandigarh Tricity area, which also includes Mohali and Chandigarh. On December 30, 2024, he placed an order through the Swiggy app. His order included one kilogram of Nagpur oranges and a Nestle Classic Milk Chocolate. He also paid ₹28.61 as a handling fee, expecting quick and safe delivery.
However, the delivery failed to meet expectations. The orange packet was torn, and the weight was only 824 grams instead of the promised 1 kilogram. He also did not receive a physical bill for the purchase. When Raja contacted Swiggy’s customer care, he got no proper response.
Raja had bought the oranges as a gift for his aunt in Shimla. Because of the delay and damaged packaging, his plan failed. The issue caused him stress, extra expense, and wasted time. Being a lawyer, Raja filed a complaint with the District Consumer Disputes Redressal Commission in Chandigarh.
The commission reviewed the case in detail. It said that delivering less than what was ordered amounts to a deficiency in service. Indian consumer protection laws clearly say that customers must receive the correct quantity they pay for.
Swiggy, however, argued that it only provides a digital platform linking customers to third-party sellers such as grocery stores and restaurants. The company claimed it should not be blamed for the seller’s mistakes.
After examining the evidence, the commission disagreed. Raja had submitted a photo showing the torn packaging and reduced weight. The commission confirmed that Swiggy failed to deliver the complete quantity. It also noted that Raja faced mental distress and inconvenience.
In the verdict, the consumer court held Swiggy responsible. It ordered the company to pay ₹2,000 as compensation to Raja for mental agony and trouble, along with his legal costs. The ruling sends a message that online service providers must ensure correct delivery and good-quality products, even when acting as intermediaries.
This decision shows the growing need for consumer awareness in India’s fast-growing e-commerce market. Millions use mobile apps daily for groceries and food, expecting honest service. Such rulings remind companies that ethical business practices and effective complaint handling are essential.
India’s consumer protection laws give citizens the power to fight unfair services. Experts believe this case will encourage both businesses and consumers to act more responsibly.
As online shopping becomes more common, maintaining trust is key. Companies must deliver accurate orders and fix issues quickly to keep customers happy.
Raja’s case stands as an example of how even a small claim can bring big change in consumer justice. When people speak up, businesses are more likely to improve their service. This ruling, where Swiggy ordered to pay compensation for short delivery, reminds every company that honesty, quality, and accountability must always come first.
Daily News
Police Arrest Two Gang Members for Firing Incident in Amritsar
On November 13, 2023, the Punjab Police made significant arrests in a case of firing linked to an extortion attempt.
A major breakthrough occurred in Amritsar after the police arrest two gang members for firing incident, bringing relief to residents of Jandiala Guru. The arrests happened on November 13, 2023, when Punjab Police caught two members of the Jaggu Bhagwanpuria gang following a brief confrontation during a special operation.
Deputy Inspector General Sandeep Goel confirmed the names of the suspects as Ravi from Pandori Waraich and Ujjwal Hans from Batala Road. Their strong link to the gang highlights the growing threat of organized crime in Punjab. Moreover, police revealed that both men followed instructions from gang leader Keshav Shivala, who is currently operating from abroad.
The case began on November 6, 2023, when three masked men on motorcycles reached a local provisional store in Jandiala Guru. They opened fire to scare the shop owner and pressured him for money. Such extortion attempts have become common in the region, especially around Amritsar, where gang violence has increased sharply in recent years.
During the police operation, one suspect fired at officers; however, the team quickly overpowered him without further injury. Senior Superintendent of Police Maninder Singh explained that specific intelligence helped the police trace the accused. Officers also recovered a pistol from the suspects, which became a key piece of evidence in the investigation.
Investigators are now checking the entire chain of gang operations. They want to identify people who supplied weapons, arranged motorcycles, or passed money to the gang. This deeper investigation aims to break both the upper and lower levels of the gang network.
Punjab has seen a steady rise in gang-related crimes. In fact, reports showed a 20% increase in violent gang cases in 2021. Because of this, law enforcement strengthened their strategy by increasing patrols, conducting targeted raids, and partnering with the Anti-Gangster Task Force. These joint efforts have already helped capture several wanted gang members across the state.
Amritsar remains one of the most sensitive areas due to long-standing extortion networks. Therefore, police are also encouraging local residents to report suspicious activities. Community participation has become an essential part of reducing crime and building safer neighborhoods.
The recent operation reflects a larger commitment to stopping gang violence. Punjab Police continues working with multiple agencies to create long-term solutions, prevent future crimes, and make the region safer. As investigations move forward, officers stay alert and determined to protect the public. Especially after police arrest two gang members for firing incident and prevent further threats.
Daily News
Liquor Smuggler Crashes Car into Checkpost, Injuring Police Officer
In Mohali, a police constable was hurt in an alarming incident early on Thursday morning.
A shocking incident unfolded in Mohali early Thursday morning after a Liquor smuggler crashes car into checkpost, injuring a police constable near the Phase 6 bus stand around 4:30 AM. The police had set up a naka to stop the flow of illegal liquor coming from Chandigarh, as smuggling cases have increased sharply across Punjab.
The police acted on a tip-off about a vehicle carrying cheap liquor. When the car approached the naka, Constable Rashwinder Singh signaled the driver to stop. However, the driver sped up instead. As a result, the car hit the constable strongly and threw him to the road, causing a serious leg fracture. Officers quickly rushed him to a private hospital where he is now receiving treatment.
Soon after the collision, the driver tried to escape. However, he panicked, took a wrong turn, and crashed into a roadside pole. Because of the impact, the car became damaged and the smuggler ran away on foot. Police officers then checked the abandoned vehicle and found 30 cases of illegal liquor that were reportedly meant for sale in Chandigarh.
Following this discovery, the police seized the car and the liquor. They filed a case at the Phase 1 police station under the Bharatiya Nyaya Sanhita for attempted murder, and also under the Excise Act, which controls liquor trade rules. These laws help stop illegal liquor networks, though enforcement remains difficult due to rising smuggling activities.
Punjab recorded nearly 27,000 liquor smuggling cases in 2022 alone. Mohali faces even more pressure because it borders Chandigarh, where nightlife and demand for alcohol are high. Therefore, police teams often conduct surprise checks and seize large quantities of illegal liquor each year.
Right now, Mohali police are scanning CCTV footage to identify the suspect. They also formed a special team to track him down and investigate where the liquor came from. Officers believe this network may involve multiple suppliers who transport cheap or unsafe liquor into the city.
This incident once again shows how dangerous liquor smuggling can be and how much risk police officers face while trying to maintain public safety. Stronger enforcement, better night patrols, and community awareness may help reduce these crimes in the future. Especially when a Liquor smuggler crashes car into checkpost and endangers lives.
Daily News
Supreme Court Protects Small Borrowers from Harassment by Banks
The Supreme Court of India recently spoke out about a serious issue affecting small borrowers.
A major concern came before the nation when the Supreme Court protects small borrowers by questioning banks for filing cheque bounce cases far away from where actual transactions take place. The court said this practice creates unnecessary trouble for people like Golla Naraesh Kumar Yadav, who already face financial stress. Since he lives in Andhra Pradesh, but the bank filed the case in Chandigarh, he struggled to attend hearings and sought a transfer.
During the hearing, Justices Surya Kant and Joymalya Bagchi strongly criticized this trend. Moreover, Yadav’s lawyer explained that many banks use their wide network to file cases in distant cities, which makes justice harder to access for small borrowers. The court noted that such actions put extra pressure on people who depend on small loans for daily needs.
While responding, the bank’s lawyer referred to a 2015 amendment to the Negotiable Instruments Act. However, Justice Kant clarified that the law never intended to allow harassment. He warned that filing cases in unrelated places, like filing a Srinagar case in Coimbatore, misuses legal power and hurts fairness.
Because this issue affects borrowers across the country, the court allowed Yadav’s case to move to Andhra Pradesh. Although this decision gave him relief, the bank still sent him a recall notice in April 2023 for unpaid dues, showing how much pressure borrowers often feel even after legal help.
Across India, many small borrowers face similar problems. These people often use loans for business, emergencies, or daily expenses. Yet, distant court cases add travel costs, delays, stress, and fear. Additionally, this practice weakens trust in banks and increases conflict between lenders and borrowers.
The Supreme Court’s remarks highlight the need for clear rules on where banks should file such cases. With proper guidelines, borrowers will find it easier to defend themselves, and the legal system will become more balanced. Furthermore, fair practices help strengthen the relationship between banks and the public.
Experts say that banks must act responsibly and treat borrowers with dignity. They should support repayment instead of creating legal hurdles. The court’s strong message signals an important shift toward protecting borrower rights and improving overall transparency in the financial system.
As the case develops, everyone will watch how new guidelines shape future cheque bounce filings. Better rules will reduce harassment, improve access to justice, and make the system more borrower-friendly. In this way, the court’s actions show how the Supreme Court protects small borrowers and moves India toward a fairer financial environment.
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